Return Policy
If something is wrong.
Whether we accept returns, what to do if a file or a link fails, how long you have, and exactly who to write to.
Do we accept returns?
No. Every purchase is a digital download delivered instantly, and a downloaded file cannot be returned, so sales are final and we do not offer refunds for change of mind. Everything included is listed on each palette page — please read it before buying.
When we will put it right
We will not leave you stuck. We will resend, replace or refund, as appropriate, if:
- a file will not open or is corrupted
- a download link fails or never arrives
- you were charged more than once
- you received the wrong palette
How to request one, and how long it takes
Write to contact@dwellingdream.shop within 30 days of your order, quoting the email address you paid with and what went wrong. You can also use the contact form. We reply within one working day. An approved refund is returned to your original payment method and reaches you within 5–10 working days, depending on your bank.
Contact
contact@dwellingdream.shop — a real person reads it, and replies within one working day.
Questions this page does not answer? Write to contact@dwellingdream.shop or use the contact form — we reply within one working day. You can also return to the help centre.